Close to our customers
We offer convincing financial services suiting our customers' individual needs, potentials and opportunities. It is our goal to fulfil all customer wishes comprehensively, fast and efficiently. In doing so, we work hand in hand with our partners on location.
Top performance
With intelligent financial services we enable our customers to be financially flexible. First-class results can only be achieved by an attitude of high demand towards ourselves. Therefore our staff members' qualification is essential to us so that the competence of the financial counselling offered by us and our partners is guaranteed.
Responsibility
The low exposure and loss ratio in our customer receivables show that we are very careful and attentive regarding financing schemes, i.e. the lending of funds to our customers. In cases of unforeseen incidents which might hamper a customer regarding the fulfilment of his financial obligations subject to a financing scheme with us, we endeavour to find a responsible solution together with the client.
Respect
The purchase of an automobile represents an important event in our customers' lives. We endeavour to render this purchase possible by providing custom-tailored propositions for mobility. We consider respectful behaviour towards and communion with each other and first of all with our customers to be very important and self-evident.
Ability to innovate
Volkswagen Bank looks back on many decades of expert knowledge. Our customers can rely on our products and services reflecting our extensive experience. Our know-how will continue warranting innovative mobility, flexible financing schemes as well as favourably priced offers in the future.
Generating values
An exceptional value we convey to our customers is the mobility in terms of financial and automotive issues. In many cases, this mobility becomes possible - and is often enhanced - by our intelligent financial service products. A special value we receive from our customers in return is their satisfaction.
Sustainability
We aspire to establish a long-lasting partnership with our customers. We consider fair conduct, the discourse at eye-level, to be the basis for satisfied customers and lasting corporate success. Customer satisfaction and corporate success – values that belong together and are binding for us!